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Frequently Asked Questions

In our FAQ section below, we try to answer some of the questions we are often asked. If you cannot find the answer you are looking for then please contact us.
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Voila Pure products combine the power of naturally occurring and advanced science with Organic ingredients that are simple to use, highly effective, non-toxic, non-irritating, and cruelty-free. Voilà pure does not use aggressive or irritating ingredients.

We are committed to bringing you the very best skincare products with ingredients backed by science.

Absolutely: All of our products are especially designed for sensitive skin and should be gentle enough to be tolerated by even the most sensitive skin types. Since Voilà Pure avoids any aggressive, or irritating ingredients that can cause rather than combat inflammation and irritated skin.

However, everyone’s skin is unique and skin can negatively react to any ingredient. For example, some people may find they are sensitive to natural ingredients such as essential oils or fruit extracts, and for this reason we display the full product ingredients within the product page of our website to enable our customers to make an informed choice before purchasing. Even the most ‘gentle’ ingredients can cause irritation in certain people’s skin so we recommend doing a 24-48 hour patch test on a small area of skin ether on your neck or arm to make sure the product is a good fit for you.

You won’t find any unnecessary colour’s or fragrance additives in our formulations. Our Advanced Vitamin C 50 Serum is a lightweight and creamy smooth formula with fresh ingredients that naturally range from somewhat cloudy to fairly opaque or milky.

Our Advanced Eye Gel is a creamy gel with a slight opaque colour and a slight sent Of Cucumber.

Finally our Advanced Retinol 2.5% Encapsulated Moisturizer derived from skin-loving Vitamin A, a botanically lush infusion of naturally derived and organic ingredients.

A luxuriously creamy consistency that soaks in quickly with a natural clean sent.

We are indeed! We’ll be coming out with new products very soon. Sign up to our email newsletter to hear about them before anyone else.

By uploading or sharing your photos on Instagram tagging Voilà Pure, you are allowing for the use of tagged photo for website galleries.

Morning Time:

STEP 1: Wash your face and pat dry.

STEP 2: Apply Our Advanced Vitamin C 50 Serum.

STEP 3: Apply Our Advanced Eye Gel around your tired looking eye’s.

STEP 4: Apply Our Advanced Retinol 2.5% Encapsulated Moisturizer.

Night Time:

STEP 1: Wash your face and pat dry.

STEP 2: Apply Our Advanced Retinol 2.5% Encapsulated Moisturizer.

STEP 3: Apply Our Advanced Eye Gel around your eye’s.

We also recommend to all our customers to fit the products into

Your daily skin-care regime.

When initially starting with Voila Pure PRO Lash Serum, use once a day for 3 months, through a four lash cycle. After 3 months, use once every day for maintenance.

Our eyelash serum contains a unique blend of peptides, vitamins and growth extracts that help your lashes to reach their full potential. Peptides stimulate new hair growth, while the vitamins and growth extracts, reduce loss loss, extend eyelash lifespan and ultimately allows your eyelashes hairs to grow longer.

Our PRO lash serum should not be applied directly to the lower lash line. When you apply our PRO eyelash serum to your upper lash line, the serum will be transferred to your lower lash line when you blink and sleep. We therefore recommend you to only apply to your upper lash line.

If you happen to forget to apply your POR eyelash pm application, you are advised to carry on with the treatment as usual and apply the serum the following evening. Remember that in order to get the best results you need to use our PRO Lash systematically, otherwise you will have to wait longer to see desired results.

Unfortunately, as a cosmetic brand, we are unable to provide specific medical advice relating to our products. We would advise speaking with your GP or midwife so that they can give you an accurate recommendation. The full ingredients list for each of our products can be found on the product pages of the voilà pure website.

For general guidance, we would recommend that you avoid the following during pregnancy:

Voilà Pure advanced retinol moisturizer or anything in our product range that contains retinol (vitamin a).

This list is not exhaustive and must be used in conjunction with advice from a medical professional.

Yes, you can. If you sign up to our newsletter you will receive a 10% Discount on your First order. From time to time, we also send customers offers via our Voilà Pure newsletter.

Make sure you’re subscribed so you can make the most of them. Sign up below FAQ’s.

Please send us a message and we’ll respond within 24 hours.

Please send us a message and we’ll respond within 24 hours.

To purchase a genuine Voilà Pure product, we strongly recommend ordering from this Website, or Amazon UK.

Simply browse our product’s online, add the chosen products to your basket and checkout SECURELY using the preferred payment method. We accept all major credit and debit cards including Visa, MasterCard, Maestro, American Express, PayPal.

If you order outside the UK, you may have to pay any custom charges and taxes that are applied by your local authority.

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