Shipments Within United Kingdom (excluding Northern Ireland):
Orders placed before 1:00pm BST should arrive within 2-7 business days. This is a fully trackable service. This service may take longer to some rural areas.
Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays)
Unfortunately we are unable to ship to PO Box addresses.
You are welcome to return any unwanted items to us (providing they are unused and in their original packaging) within 30 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.
*Items returned in non-saleable condition such as:
Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this. PayPal refunds are available immediately.
If you have a complaint or concern with the service received or a product purchased, please contact us at firstname.lastname@example.org and we'll do our best to help. This is a fully trackable service. This service may take longer to some rural areas.