Skip to content

Cart

Add your favourite items to your cart

Continue shopping

Header

Use this content to share information about your store and products.

Shipping & Returns

Shipments Within United Kingdom (excluding Northern Ireland):
Free delivery on all orders over £40.


United Kingdom Shipping Rates:
Standard Delivery - £3.49
Next Day Delivery


Delivery Time United Kingdom:
Standard Delivery (3-5 Working Days): UK Royal Mail Standard Tracked Delivery.
Next Day Delivery, Unfortunately we’ve had to deactivate the Next Day Delivery option due to the high volume of orders we are currently processing.
However, if you do require a Next Day service, please get in touch with us and we we’ll see what we can do.
We’ll always help if we can!


Orders placed before 1:00pm BST should arrive within 3-5 business days. This is a fully trackable service, this service may take longer to some rural areas. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. ( working days exclude Saturdays, Sundays and and public holidays) 


Want your Voila Pure products tomorrow, visit our Amazon store if you are a Amazon prime member, link below.
Visit Our Amazon webstore


Shipping Restrictions Unfortunately we are unable to ship to P.O. Box addresses or Military Bases 


Worldwide Shipping Rates:
Europe in the EU: Tracked International Royal Mail - £15.00
North America (U.S.A + Canada) - Tracked International Royal Mail - £20.00
Rest of the World - Tracked International Royal Mail Delivery - £9.99

Customs & Duties

Shipments to be delivered outside of the UK require the payment of a customs and duties fee. This will be billed to you by Royal mail customs before your order is delivered. We hope to cover these fees for you very soon.

Payment

  • Credit Card - If you decide to pay by credit card (Visa, MasterCard or American Express), you will first be asked to enter your personal information and credit card number on a form. These will then be transmitted to the payment processor via a secure connection. The bank checks the transaction data as well as your line of credit within seconds and transmits the results of the check to the seller. If the results are positive, the agreed amount is charged to your credit card.
  • PayPal - PayPal is an easy and safe way to pay for your purchases - without entering your banking information or credit card number, because your information is stored in your PayPal account. All you need to do is set up a PayPal account at www.paypal.co.uk.

Returns

You are welcome to return any unwanted items to us (providing they are unused and in their original packaging) within 30 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.

*Items returned in non-saleable condition such as:

  • Unsealed
  • Swatched/Used (with exception of damaged or faulty items)
  • Relabelled
  • Refiled
  • Pierced
  • Partially missing items

Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this. PayPal refunds are available immediately.

If you have a complaint or concern with the service received or a product purchased, please contact us at info@voilapure.com and we'll do our best to help. This is a fully trackable service. This service may take longer to some rural areas.