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Guaranteed growth or your money back
Money Back Guarantee
We are so confident in our PRO Eye Lash & Brows Growth Serum we offer a 100% money-back guarantee. Regular application is key for great results, failure to apply every night will break the growth cycle resulting in poor results. We recommend using the serum for a minimum period of 8/12 weeks.
It is also important to mention that although some customers begin to see results within the first few weeks, for many customer results are not noticeably obvious until weeks 8/12. Therefore, we recommend consistent use.
To qualify for our money back guarantee there are a few criteria that you will need to meet to qualify, they are as follows below:
- Take a clear photo of your lashes or brows on the day that you begin using our PRO Lash Serum. The photo must have a timestamp and date visible.
- After 12 weeks of continuous use, take a second photo of your lashes of brows ensuring the image is clear and from the same angle as your first photo. Again, this image must have a date and time stamp visible.
- Send your images to info@voilapure.com and a member of our team will examine the evidence you have provided. This can take around 4/5 working days.
- If all evidence is approved you will either receive a replacement PRO Lash Serum for you to continue your lash growth journey with us, or you will receive a FULL REFUND.
Applications that do not meet the criteria above will not be approved for a refund. We reserve our right to reject a refund request if we are not satisfied with the evidence you provide to us.
It is important to note that we cannot offer full refunds in cases involving irritation or reaction. As with all cosmetic products, we advise patch testing prior to use, and checking our full list of ingredients for any potential allergies.
Frequently asked questions
We need to see for ourselves the effectiveness of our product and we wont to gain insight into our customer's experience.
It can take up to 12 weeks to see the full results from any lash serums due to the hair growth cycle and at point within your cycle you started using our serum. Our PRO Eyelash Serum is powered by active ingredients that accelerate lash growth during the Anagen Phase, also known as the Growth Phase, and offer soothing ingredients to lengthen the Telogen Phase, known as the Resting Phase, helping hair follicles to stay attached for longer.
2 Weeks Start to see results!
4 Weeks Your lashes look great, keep growing!
6 Weeks Everyone is taking notice!
12 Weeks Longer, fuller-looking lashes achieved!
Our Money Back Guarantee can only be claimed on your first serum order which must have been processed by Voila Pure.com within the last four months.
Once our team has reviewed your claim and it has been accepted, please allow three to five working days for the refund to be received into your account from where you purchased the order
